Shipping policy

Where we deliver

We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, the Isle of Man or any address outside the United Kingdom.

Delivery charges

• Orders under £50: £4.95 standard delivery.
• Orders of £50 or more: free standard delivery.

Standard delivery is the only delivery option. The charge that applies to your order is shown at checkout before you pay. Prices and delivery charges are shown in pounds sterling (GBP), and product prices include VAT.

Processing and delivery times

Orders are processed and dispatched within 1 to 3 business days of order confirmation. Delivery then takes 6 to 9 business days after dispatch. That is 7 to 12 business days in total from order confirmation. Business days are Monday to Friday, excluding public holidays.

These times are estimates, not fixed dates. Severe weather, carrier disruption or an incomplete address can add time. If your order takes longer than the times above, contact us and we will check the tracking with the carrier.

Carrier and tracking

The carrier depends on the order and is named in your dispatch email, together with your tracking number. We do not name a carrier in advance.

The first tracking scan can take 24 to 48 hours to appear after dispatch. Step by step instructions are on our Track your order page.

Changing or cancelling an order before it arrives

Please check your delivery address before you pay. If something needs changing, email support@larkelle.com with your order number as soon as possible. We change the address if processing has not started yet, but we cannot guarantee a change after that.

You can cancel an order at any time before it arrives. If it has not been dispatched yet, we cancel it and refund you in full within 14 days. If it has already been dispatched, follow the steps in our refund policy once it arrives.

Lost, late or damaged parcels

A parcel is our responsibility until it is delivered to the address you gave us. Email us with your order number if tracking has not changed for 7 business days, if tracking shows delivered but you have not received the parcel, or if your order arrives damaged, incomplete or incorrect. For a damaged or incorrect item, please include photos.

We investigate with the carrier and reply within 1 business day. If a parcel is lost, or an item is damaged or incorrect, you can choose a replacement, where the item is still available, or a full refund including the delivery charge you paid. We only ask for a damaged or incorrect item back if we need to inspect it, and in that case we pay the return postage.

Contact

Email support@larkelle.com or use our contact page. We reply within 1 business day, Monday to Friday, 09:00 to 17:00 UK time.